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Teamwork Analytics
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- Target Specific Team Owners by Country with Information
- Reminder about Team Guests
- New Public Teams without Guests
- Single Owner Reminder with Channel ID
- Public Teams Reminder with Channel ID
- Target Specific Team Members by AD attributes
- Teams Activity Reminder with Channel ID
- New Public Teams without Guests
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- Summary
- Activity by Country and Modality
- Active User Counts
- Active User Percentages
- Active User Percentages All Bands
- Month on Month
- Device Usage
- Device Usage Details
- Avg Use Per User Per Day by Country
- Relative User Activity
- Users and Attributes
- Custom AD Attributes
- Data Freshness Detail
- Daily Active Users
- Weekly Active Users
- Monthly Active Users Percentage
- Relative Daily Active Users
- Relative Weekly Active Users
- Relative Monthly Active Users
- Activity Counts Daily
- Activity Counts Weekly
- Activity Counts Monthly
- Per User Activity Daily
- Per User Activity Weekly
- Per User Activity Monthly
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- Team Stats
- Teams Distribution
- User Collab Activity
- Collab Activity (Averages)
- Collab Activity (Totals)
- User Mention Activity
- Team Files
- Per Team Profile
- Guest Distribution
- Guest Details
- Users and Attributes
- Threads Country Interaction
- Replying Country Interaction
- Threads Department Interaction
- Replying Department Interaction
- Active Teams Files and Chat
- Teams Channel Chat Activity
- Data Freshness Detail
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- Meeting Trends
- Meeting Detail
- Meetings Per User Trends
- Meeting Join Stats
- Meeting Join Dashboard
- Meeting Joins by Country
- Meeting Join Country Detail
- Meeting Joins by User
- Calls Per User Trends
- Call Stats
- Calls Dashboard
- Calls by Country
- Calls Country Detail
- Calls by Users (All)
- Calls by Users (Last 14 days)
- Interaction Overview (Last 14 days)
- Call Interactions (Last 14 days)
- Meeting Interactions (Last 14 days)
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- Querying the RAW JSON Call Records Files
- Data Issues with Microsoft Teams user activity Get user detail Endpoint
- Check Data Freshness from Microsoft Reporting API
- Get Call Record from Graph
- Calls and Meetings Database Schema
- Deploy a Calls & Meetings Automation scenario (CAT)
- CAT Installs – Customer Monitoring
- Configure Task Scheduler for Automation
- SQL Backups
- CAT Configuration Notes
- Data Nuances
- DeadLetterManager
- Calls and Meetings Aggregate Table Calculations
- Anonymisation of Selected Users PII Data
- Excluding teams from file scan
- Configure Custom User Attributes – Usage and Governance
- Configure Data Retention – Usage and Governance CAT
- Data Collection Configuration (Scan)
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- Call Queue and Auto Attendant data
- Collecting Logs – Usage and Governance
- Comparing Teamwork Analytics to other solutions
- Data Collection Explained Usage and Governance
- Data Dictionary and Reporting Capabilities Usage and Governance
- Decommission
- Determining current data collection state
- FAQ Usage and Governance
- Files / Drive Items
- Messages
- Monitoring and Maintenance Tasks Usage and Governance CAT
- Relative User Activity Thresholds
- Security Details
- Usage and Governance Data Collected and Capabilities
- Usage and Governance Dependencies
- Calls & Meetings Definitions
- Database Version
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Teams Audit
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Teams Chat Assist
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OneConsultation
Teams Chat Assist User Guide
How to use Teams Chat Assist to get answers to your Microsoft Teams questions from experts, any time.
To ask a question about Microsoft Teams, use the Teams Chat Assist app. Depending on how your system administrator has configured Teams Chat Assist, you may see this as an icon in the left-hand menu in Microsoft Teams. If you do not see this, click the ellipses at the bottom of the menu and choose Teams Chat Assist.
![](/wp-content/uploads/2024/04/image-191.png)
If you do not see Teams Chat Assist in the list, then you will need to install it. Click More apps to open the App Store, then click “Built for [Your Company]” and choose Teams Chat Assist. Click Install.
![](/wp-content/uploads/2024/04/image-192-1024x593.png)
You will communicate with an expert via instant message (IM). To begin, type your question in the Teams Chat Assist chat window:
![](/wp-content/uploads/2024/04/image-193.png)
Teams Chat Assist will start looking for an agent. As soon as one is found, you’ll see a message that you have been connected to an agent.
![](/wp-content/uploads/2024/04/image-194.png)
If you want to cancel the agent search before an agent is found, type cancel:
![](/wp-content/uploads/2024/04/image-195.png)
Once an agent has been found and connected, any messages you send to the Teams Chat Assist chat window will be routed through the agent. This means that you can talk to the agent and explain your question by sending messages to the Teams Chat Assist chat window. The agent will respond by sending you messages via the Teams Chat Assist chat window.
You can end the conversation at any time by clicking the End Conversation button. The agent may send you a prompt to end the conversation but the conversation won’t end until you confirm this.
You can also refer to the chat history with the Teams Chat Assist app to remind yourself of your conversations with agents.