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Stream Details


Stream details for every call and meeting, enabling detailed insight for your organisation.

Each call type has a granular stream level detail for troubleshooting, including stream direction to determine any performance issues for the given caller or callee. When you are troubleshooting for performance it’s important to determine whether the impacted call was due to that caller’s stream (outbound) or callee’s stream (inbound).

Every stream is listed, as well as supplementary advanced network information such as avg bandwidth estimate, packet utilisation, media bypass, post forward error correction rates and concealed samples.

Additional details include video frame rates and processing capabilities, WiFi bands and access point ID (BSSID), driver vendor details, as well as local ports, relay media ports and Microsoft relay IP addresses used.

Learn more about network KPIs and the effect they have on calls.

Use the date, Active Directory and Call Type filterse top of the report to limit to a particular area of interest. Further advanced filtering can be carried out using the filter pane on the right hand side.

This report tells me

Summary count of total calls, meetings and streams.

Summary of each KPI

  • Average and maximum packet loss, jitter and round trip

Streams Detailed

  • Call ID, unique string identifier, call type, start and end date and time per participant for each stream
  • Media labels e.g. audio, app sharing, video
  • Caller meeting organiser, caller attendees
  • Caller and callee user type (internal, external, PSTN, internal non-user (a Team’s service endpoint))
  • Stream direction (caller to callee/callee to caller)
  • Avg and max packet loss, jitter and round trip
  • KPI exceeded (Microsoft threshold value)
  • Average bandwidth estimate, packet utilisation
  • Bandwidth low event ratio, delay event ratio
  • Post Forward Error Correction Packet Loss Rate
  • Avg and Max rate of concealed samples
  • Low Frame Rate Ratio
  • Low Video Processing Capability Ratio
  • Sent Quality Event Ratio
  • Was Media Bypassed
  • Connection Type
  • BSSID (WI-FI Access Point)
  • WiFi radio type, band, Microsoft driver and version, vendor driver and version
  • IP Address, reflexive IP address
  • Subnet, port, relay port and IP address


  • Each Call ID will map to multiple streams. To see all streams related to a single call ID, filter the report by call ID
  • Note, it is normal for some stream types to have no data, or incomplete data
  • Use the Filters pane to limit the view – for example to a single person as caller
  • Use “export data” function for further analysis (Excel file)
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