KPI Exceeded

Part of Teamwork Analytics Calls & Meetings Performance.

Summary

I can find network Key Performance Indicators (KPI) of Packet loss, Jitter and Round Trip that have exceeded the Microsoft threshold value for a quality experience to understand how these impact my organisation and a relative count of each KPI that’s been exceeded over a given period.

Learn more about network KPIs and the effect they have on calls.

Use the date, Active Directory and Call Type slicers at the top of the report to limit to a particular area of interest. Further advanced filtering can be carried out using the Filter pane on the right hand side.

This report tells me

Summary counts

• Total calls, meetings and streams

KPI Summary

• Total count of the average and maximum packet loss, jitter and round trip streams that have exceeded the KPI threshold

KPI Moving Average

• Count of the average and maximum packet loss, jitter and round trip streams that exceeded threshold by date or hour

Tips

The maximum value exceeding the threshold means at some point during the call/meeting, there would have been a poor experience. The average value exceeding the threshold means a poor experience frequently, or throughout the call/meeting.