KPI Clusters

Part of Teamwork Analytics Calls & Meetings Performance.

Summary

Clusters let you quickly find the network KPIs relative to a stream count and the similarity of the KPI into a similar grouping by city to quickly determine locational factors and similar traits impacting your organisation.

A 90% percentile line gives a majority association of the KPI to the city and a clear indication of the most impacted top 10% city.

Learn more about network KPIs and the effect they have on calls.

Use the date, Active Directory and Call Type slicers at the top of the report to limit to a particular area of interest. Further advanced filtering can be carried out using the Filter pane on the right hand side.

This report tells me

Summary counts

• Total calls, meetings and streams

Summary of each KPI

• Average and maximum packet loss, jitter and round trip

KPIs and Streams by City Clusters

• Average and maximum packet loss, jitter and round trip rates clustered, relative to stream count and packet loss grouped by city
• Average and maximum packet loss, jitter and round trip rates line indication to the majority as a 90th Percentile line

Tips

Use the KPI tabs in the top left corner to switch the view between Packet Loss, Jitter and Round Trip Time.