Device Trends

Part of Teamwork Analytics Calls & Meetings Performance.

Summary

Understand your device usage within the organisation by different microphone and headset device types.

This can be used to support a device strategy that can improve the user experience. For example, people who rely on their laptop speakers and microphone may cause a lot of background noise in calls and meetings.

Find out the trend of these devices by External and Onboard (e.g built-in / PC) devices to understand which are most commonly used.

The Device trend shows the overall difference between distinct device types over time which can be filtered to trend on different microphone (capture) devices and types as well as headet (speaker/render) devices and types using the tabs in the top left.

Use the date, Active Directory and Call Type slicers at the top of the report to limit to a particular area of interest. Further advanced filtering can be done using the Filter pane on the right hand side.

This report tells me

Mic

• Summary total count of all Microphone device types in use
• Summary total count of distinct Microphone Onboard devices in use
• Summary total count of distinct Microphone External devices in use
• Mic Type - Selection of all Mic Types e.g Mobile or PC, On-board or External
• Mic Device - Selection of all Devices used

Headset

• Summary total count of all Headset device types in use
• Summary total count of distinct Headset Onboard devices in use
• Summary total count of distinct Headset External devices in use
• Headset Type - Selection of all Mic Types e.g Mobile or PC, On-board or External
• Headset Device - Selection of all Devices used

Tips

Onboard or "PC" devices are those built in to devices, such the microphone and speakers built in to a laptop computer.

"External" devices are any that are plugged in - such as a USB headset or speakerphone.

In some instances you can have a mix of microphone (the capture device) and speakers / headset (the render device).

An examples of device settings where this can apply: