- 23 Sep 2021
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Call Failure Locations
- Updated on 23 Sep 2021
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- PDF
Part of Teamwork Analytics Calls & Meetings Failures.
Summary
I can see an overview of the proportion of setup to mid-call failures and how many of these have occurred each day.
I can see a breakdown of AD country / city / department, or building region / country / city and the number of failures for each, allowing easy identification of problem areas.
Setup failures are recorded when a call is attempted but can't connect - for example an issue with a Direct Routing gateway.
Mid-call failures are recorded when a call starts successfully but drops - for example if Wi-Fi coverage is poor.
This report tells me
Summary
- Total number of calls
- Calls without failures - number and percentage
- Calls with failures (either) - number and percentage
- Calls with setup failures - number and percentage
- Calls with mid-call failures - number and percentage
Call setup & mid call failures
- Number and percentage of setup / mid-call failures
Call setup failures over time
- Number of call setup failures, one point per day
Mid call failures over time
- Number of mid call failures, one point per day
AD Countries with call setup failures
- Number of call setup failures, one bar per AD country
AD Cities with call setup failures
- Number of call setup failures, one bar per AD city
AD Departments with call setup failures
- Number of call setup failures, one bar per AD department
AD Countries with mid call failures
- Number of mid call failures, one bar per AD country
AD Cities with mid call failures
- Number of mid call failures, one bar per AD city
AD Departments with mid call failures
- Number of mid call failures, one bar per AD department
Tips
You can use highlighting in Power BI to quickly see an area of interest - for example clicking United Kingdom in "AD Countries with call setup failures" will filter the rest of the report so you only see UK cities/departments in the remaining visuals.