Calls Dashboard
- 23 Sep 2021
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Calls Dashboard
- Updated on 23 Sep 2021
- DarkLight
- PDF
Article Summary
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Part of Teamwork Analytics Calls & Meetings Failures.
Summary
I can see a summary of the number of calls made and failures, with a breakdown by failure type and if this was on a wired or Wi-Fi connection.
Setup failures are recorded when a call is attempted but can't connect - for example an issue with a Direct Routing gateway.
Mid-call failures are recorded when a call starts successfully but drops - for example if Wi-Fi coverage is poor.
Visuals show these breakdowns by day over the time period.
This report tells me
Total Calls
- Number of calls
- Calls made with wired connections
- Calls made with Wi-Fi connections
Calls with no failures
- Number of calls and percentage of total
- Both connection types
- Wired connection
- Wi-Fi connection
Calls with any failure
- Number of calls and percentage of total
- Both connection types
- Wired connection
- Wi-Fi connection
Calls with setup failures
- Number of calls and percentage of total
- Both connection types
- Wired connection
- Wi-Fi connection
Calls with mid-call failures
- Number of calls and percentage of total
- Both connection types
- Wired connection
- Wi-Fi connection
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