About Alerting

Teamwork Analytics Alerting

Teamwork Analytics Alerting is based on Azure Logic Apps. We use SQL queries to alert on any scenario and leverage logic app connectors for alerts.

• Proactively call out degraded areas of Teams calls & meetings
• Reduce your average time to action by supporting and getting information to your Operations, IT or specialist teams
• Reduce negative experiences, be aware of the situation rather than just responding to it
• Identify any negative impact on your high profile users
• Determine when local or remote worker home networks are causing issues

Extensive alerting capability, including:

• High call and meeting failures – setup or mid-call drops, with failure reasons
• Quality issues – KPIs such as high packet loss, jitter, RTT that relate to a poor quality experience
• Device impact – devices that are commonly causing audio quality issues (uncertified, or not optimised)
• Connection issues – wired and WiFi, network ports